Refund and Cancellation Policy
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Last updated on 27-07-2024 12:34:45 TENACIOUS GROUP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
1.Overview
At TENACIOUS GROUP, customer satisfaction is our top priority. We are committed to providing high-quality software products and services. If you are not entirely satisfied with your purchase, we are here to help.
2. Refund Eligibility
2.1 Software Products
- Single Purchase Software (Perpetual License):
- Subscription-Based Software:
- Monthly Subscriptions: Refunds are available within 7 days of the initial purchase or renewal date.
- Annual Subscriptions: Refunds are available within 7 days of the initial purchase or renewal date.
2.2 Services
- Services (e.g., support, custom development) are non-refundable once the service has been rendered.
- If you are unsatisfied with a service, please contact us within 7 days of service completion to address your concerns.
3. Refund Process
3.1 How to Request a Refund
- To request a refund, please contact our customer support team at contact@tenacioustechies.com with your invoice number and a subject – refund request detailed explanation of why you are requesting a refund.
- Our team will review your request and respond within 5 business days.
3.2 Refund Approval
- Once your refund request is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Non-Refundable Items
- Products Purchased through Third-Party Vendors:Products purchased through third-party vendors or resellers are subject to their return policies. Please contact the vendor directly for refund inquiries.
- Custom Software Development: Custom development projects are non-refundable once the work has commenced.
- Licenses Violations:Refunds will not be issued for any software licenses that have been violated or used in ways not permitted by our End User License Agreement (EULA).
5. Exceptions
- In certain cases, we may offer refunds or credits outside of our standard policy. These exceptions are made at the sole discretion of TENACIOUS GROUP.
6. Changes to This Policy
- TENACIOUS GROUP reserves the right to modify or update this refund policy at any time. Changes to the policy will be posted on our website, and the effective date will be updated accordingly.