Cancellations will be considered only if the request is made immediately after placing the order.

However, the cancellation request may not be entertained if the orders have been communicated to the

vendors/merchants and they have initiated the process of shipping them

TENACIOUS GROUP does not accept cancellation requests for perishable items like flowers, eatables

etc. However, refund/replacement can be made if the customer establishes that the quality of product

delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his

own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the

product received is not as shown on the site or as per your expectations, you must bring it to the notice of

our customer service within 2 Days days of receiving the product. The Customer Service Team after

looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer

the issue to them. In case of any Refunds approved by the TENACIOUS GROUP, it’ll take 3-5 Days

days for the refund to be processed to the end customer.